Privacy Policy

Privacy Notice

biT Group is part of Telford & Wrekin Council, and operates under the same privacy notice and conditions.

Please note that this privacy notice may be reviewed and updated from time to time in line with legislative changes, feedback from customers, changes in services, etc. You are therefore advised to periodically visit the biT Group website to be informed of how we are protecting your personal information.

By visiting this website you agree to accept the terms of use detailed on this page. Please be aware that these may change with time and any such changes will be posted on this page.


While every care has been taken in the compilation of this information, Telford & Wrekin Council will not be held responsible for any loss, damage or inconvenience caused as a result of inaccuracy or error within these pages. We reserve the right to change any data or format of any page of the site without notice.

Telford & Wrekin Council does not endorse any external linked sites and is not responsible for their content. Telford & Wrekin Council does not provide quality control of external links; the inclusion of any company's name within the pages should not be construed as a recommendation of that company's products and/or services.

Information on this website is provided without any representation or endorsement made and without warranty of any kind, whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.

Data Quality

Telford & Wrekin Council is committed to the highest standards of quality in respect to information.

If you are aware that there are any errors in the information provided please notify us.

Information about biT Group and our website

Our privacy notice covers biT, bit Group, Telford & Wrekin Council and its website. Should you have any queries about the site, please contact us.

Accessing biT Group's Website

You can access our website home page and browse our site without disclosing your personal data to obtain information about biT Group services and activities.

Collecting information automatically

In order that we can improve our online services we will collect information about your visits to These statistics do not contain personal data and cannot be traced back to an individual.

Use of cookies

We use cookies on this website. A cookie is a small piece of information stored by your web browser (Internet Explorer, Google Chrome, Mozilla Firefox) on your computer (or laptop, phone, etc.) when you use our website. Cookies are used to provide customised content, access to the full functionality of the website and information on the use of the website. By using our website, you agree that we can place cookies on your computer.

The cookies our website uses do not store any personal information about you and cannot be used to identify any particular user. All information about how you used our website is collected anonymously.

You can view more information about the purpose of cookies on this website, including a full list of the cookies used, on our cookies page.

You can modify your cookie settings to either accept all cookies, to be notified when a cookie is set or to reject all cookies. However, you should be aware that if cookies are rejected you will not be able to use some of the online services provided by this website.


All the personal data stored on this website is recorded in a secure database.

All our employees and data processors, who have access to, and areas associated with the processing of personal data, are obliged to respect the confidentiality of our customers' personal data.

We ensure that your personal data will not be disclosed to government institutions and authorities except if required by law or other regulation.

Any payment or financial information is transmitted using 128bit Encryption using THWATE SSL certification.


All material on this website, including text and graphics, is copyright to biT Group unless otherwise stated.

The text and graphic content of this web site may be used, printed and distributed only under the following conditions:

  • the content of the site is used for non-commercial purposes only,
  • copyright information is displayed (© biT Group), and
  • the content is not modified

Personal information

Telford & Wrekin Council processes information (including personal data) to enable services to be provided efficiently and effectively.

We recognise its our responsibility regarding the personal information we hold about individuals and we have implemented measures to ensure the personal information we collect is done so correctly and safely.

Any personal information provided will only be used by the biT Group, partners and service providers. It will not be disclosed unless we are obliged or permitted to do so by law.

To understand what is classed as personal information please visit the Information Commissioners Office website.

How we use your personal information

When deciding what personal data to collect and process we ensure that we will:

  • only collect personal information that is necessary
  • securely hold personal information
  • securely delete personal information when it is no longer required or we are required to do so by law
  • consider privacy issues when processing
  • be open with individuals about the use of their information
  • provide training to employees who handle personal information

biT Group uses your personal information in compliance with the requirements of the Data Protection Act 1998.

Your rights

biT Group complies with the legal requirements of the Data Protection Act 1998 in relation to the processing of personal information.

Please contact the Telford & Wrekin Council’s Data Protection Officer or telephone 01952 382537 if you have any concerns about how your personal information is being processed.

Under the Data Protection Act 1998 you are legally entitled to request access to any records held by the Council about you or your children. biT Group will endeavour to comply with your request but there may be some reasons where we will not be able to comply in full, e.g. to comply with the law.

Please visit our Data Protection page for more information on this or alternatively visit the Information Commissioners Office website for information or to make a complaint.

We will not pass your personal information to any third parties without your consent unless it is required/allowed to do so by law.